Refunds & Returns
If you wish to return an item, please return the item in the same condition you have received it: unworn, unwashed, in original packaging with labels attached following the instructions below.
Our goodwill return policy entitles you to a refund for an item brought online with a valid receipt or parcel summary documentation within 28 days excluding sale items. For sale items must be returned within 14 days of receipt of goods.
If your return complies with our returns policy, we will refund the purchase price of the product. The refund will be issued to the original payment method.
Please click on the link below to access our self service Returns Portal. The cost of the return will be paid for by the customer.
The Peckham Rye Self Service Returns Portal
Once you enter the Returns Portal, you must have a valid PECKHAM RYE order number which you will be asked to enter, and you will also be asked to enter the email address you used to complete your PECKHAM RYE order as a second validation step.
Once you have entered your order number and valid email address, you will be presented with a ‘basket’ if the items within that order. From there, you may select your item/product and the quantity of the item you wish to return. You will also be asked to select the reason for your return out of a pre-set list of choices.
Next you will be able to choose your return method from our selection of UK carriers, after which you will be provided with a printable label or scannable QR code depending on the method chosen.
DPD UK Drop Point Finder: https://www.dpd.co.uk/apps/shopfinder/index.jsp
All refunds are processed by PECKHAM RYE within 10 working days of receipt of goods. During sale or peak times your refund could take up to 14 working days and may take longer to show on your bank statement depending on your bank’s processing time.
Unfortunately on the rare occasion you receive a faulty item - this will be replaced free of charge.
Due to hygiene reasons, our underwear is non-returnable except on faulty goods.